Introduction
2022 has been an important year for me. It was during that year, I completed my PGPX course at UCLA. In one of the classes, one of the alumni, who is running a leading packaging and anti-counterfeit solutions company for FMCG gave a talk about digital transformation in his company. I found the talk to be pretty impressive. He did use the technology effectively for internal business operations (about which he talked in detail) before venturing into new areas (blockchain, analytics, etc).
After the class, while discussing with my cohorts, especially from IT and software industry, they were pretty disappointed with the talk. Having worked on digital transformation projects (or projects labelled as digital transformation), what he did as part of digital transformation does not meet their opinion of what digital transformation meant (or what they thought as meant).
It brings an important question of what digital transformation really is? I started my IT career in 2003 and the word digital transformation has been frequently used from 2010 or so. It got more prominence with the raise of smart phones and connectivity. Over the years different initiatives were tagged under the digital transformation category. To name a few are
Life & Thoughts of Hariharan Anantharaman 